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European Customer Service Advisor (Italian speaking): Nottingham, UK

About the Job

Do you want to  work as part of a continental European customer service team that is focussed on supporting our customers?

Are you excited by the opportunity to ensure that 300 of our own retail stores, 2500 independent trade account customers and 500,000 hobbyists across all of Europe receive great customer service?

We are looking for fluent Italian speakers (must also speak English) who, when faced with a customer issue are able to appropriately resolve the issue. The key element of the role will be to resolve all customer queries as efficiently and effectively as possible. In addition you will be expected to play a key role in contributing effectively to improving the efficiency of all customer support systems and processes.

What makes this job difficult is that you will be expected to consistently deliver high levels of customer service at all times no matter how demanding the workload.

Working at Games Workshop

At Games Workshop we are looking for people who will do their best to understand the needs of the company and to put those needs first when they are at work. Because of this we believe that what you are like, hence the attitude you show to work and the way you choose to behave is even more important than your skills or experience.

Other Essential Information

Closing date: We are always looking for new people who can do this job. Because of this, there is no closing date for this advert.

Our reference number: Our reference number for this vacancy is 1737.

Future vacancy: This is not a current vacancy, but is part of our Future Vacancies recruitment programme. Offering continuous – and great – customer service is a critical part of our business. Whilst we don’t have a current vacancy our aim is to have a successor for every job, who we will invite for an interview should current staff change jobs, leave or be promoted to another position. We identify these potential successors through our Future Vacancies recruitment programme.

How to Apply

If you wish to apply you must send us a letter, written in English telling us why you want this job. We select candidates for interview on the content of their letters. This is a great opportunity for you to let us know that you understand what we are looking for.

No letter, no interview.

It may also help to include an up-to-date CV.

When you have gathered this information, please email it to recruitment@gwplc.com quoting reference number 1737 in the subject of the email.