About the Job
Are you a natural communicator who enjoys resolving customer queries through emails, calls and live chat? Fluent in French and English (both written and spoken). Would you like to be part of our global Customer Service Team that is focussed on supporting Games Workshop’s customers? If the answer is yes, we have an exciting opportunity, so read on for more detail…
Our dedicated Customer Service team ensures that all hobbyists across all of Europe receive great customer service. As Customer Service Advisor you will work as part of this team to resolve all customer email, call and live chat queries as efficiently and effectively as possible.
This is a busy role involving answering customer queries such as “Where’s my order”, and helping to replace damaged / mispacked customer product orders.
We have no scripts to read, so you will be working on your own initiative and tailoring your conversations to the customer.
The ideal candidate will:
- Be fluent in French and English (both written and spoken).
- Have proven experience in a similar role dealing in resolving customer queries.
- Be driven to achieving results.
- Have excellent organisation, prioritisation and time management skills.
- Enjoy solving problems and finding the best solutions.
- Be resilient and calm under pressure.
- Have great listening skills.
- Be experienced in being clear and specific in communications.
- Be adaptable to working in a changing working environment.
We know that keeping a smile on your face whilst answering the 60th email of the day is challenging, however, consistently delivering high levels of customer service at all times no matter how demanding the workload will be a challenge you will relish!
If you are passionate about delivering excellent service and would like to bring your amazing communication skills to our friendly, hardworking team, we want to hear from you!
Working at Games Workshop
At Games Workshop we are looking for people who will do their best to understand the needs of the company and to put those needs first when they are at work. Because of this we believe that what you are like, hence the attitude you show to work and the way you choose to behave is just as important as your skills and experience.
The Warhammer World site is based just outside of Nottingham city centre and benefits from a nearby tram stop and free onsite car parking.
In return for your hard work, you will receive 33 days holiday per year (including public holidays), matching contributory pension scheme up to 7.5%, profit share bonus (subject to GW meeting profit targets) and option to join our Share Save scheme. Oh and let’s not forget, a staff discount of between 25% and 50% on our products!
Other Essential Information
Closing Date: Applications must be received by midnight, UK time, on 24th September 2021.
How to Apply
To apply, please send us a letter or a video telling us why you want this job. This is a great opportunity for you to let us know that you understand what we are looking for.
Please include an up-to-date CV to support your application. When you’re ready, please click apply, below.