About the Job
Do you want to be part of our Global Service Desk Team that is responsible for ensuring the efficient and effective support of our IT systems and services?
Are you excited to work collaboratively with all areas of the business to provide IT support and resolutions?
Working in a small, experienced team, you will be responsible for 1st and 2nd line incident management and resolution, problem-solving and request fulfilment within a global team working to agreed SLAs. You will take pride in resolving issues promptly whilst remaining calm and professional.
This role will involve supporting end user client devices, hardware break-fix & printers, and software / application troubleshooting. Your strong customer focus, great communication skills and previous service desk experience will be key for this role.
We know what makes this job hard is managing customer expectations whilst ensuring you deliver an efficient and effective service. For the right person though, this will be a challenge to be relished.
Working at Games Workshop
At Games Workshop we are looking for people who will do their best to understand the needs of the company and to put those needs first when they are at work.
Because of this we believe that what you are like, hence the attitude you show to work and the way you choose to behave is even more important than your skills or experience.
Other Essential Information
Essential Skills: Working knowledge of the following technologies; Active Directory, file folder and access management, Microsoft Windows clients, Office, VPN and remote support.
Desirable Skills: An understanding of ITIL framework. An appreciation of the following systems and software would be an advantage – Mac OSX, Cisco Call Manager, Adobe CC Suite support and administration, GSuite administration, MDT, and Jamf. However this is not essential as training will be provided.
Contract Duration: This is a fixed term contract for the duration of 12 months.
Closing Date: Applications must be received by midnight, UK time, on Sunday 29th September 2019.
How to Apply
If you wish to apply you must send us a letter or a video telling us why you want this job. We select candidates for interview based on what they tell us in their letter or video.
This is a great opportunity for you to let us know that you understand what we are looking for. Please include an up-to-date CV to support your application. When you’re ready, please click apply, below.