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About the Job

Do you enjoy working in a fast-paced and ever-changing environment where you have the opportunity to support the technical needs of a growing business? Are you the type of person who doesn’t stop until the job is done? Do you enjoy a diverse workload where no two days are the same?

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We are looking for a tier 2 Support Technician with 3-5 years experience in an enterprise environment and a diverse IT skillset to join our existing team in Memphis, TN. You will need to operate professionally and efficiently within a small team environment while also having the skills to plan and execute your work independently when required. You’ll need to exhibit:

You will need to be both objective and analytical, seeing all problems in context while having the ability to research and communicate available solutions clearly.

• Excellent organizational and planning skills
• Advanced technical knowledge
• Critical thinking skills
• Excellent written and verbal communication with end users, teammates, and line management
• Outstanding customer service, even while under pressure
• A desire to research and learn new technologies and solutions that fit within GW architectural standards
• A high standard of incident management
• The ability to operate consistently with speed of response, prioritizing work activities while seeking opportunities for continuous improvement

Your day to day responsibilities will include:
• Utilizing ticketing software to resolve highly technical incidents and customer requests as effectively as possible within agreed service levels
• Documenting and updating standard operating procedures for processes and technologies
• Configuring and deploying system accounts and hardware
• Working as part of a team or individually to plan and complete projects and implement changes on time
• Offering guidance to Tier I teammates as needed

You will need to be both objective and analytical, seeing all problems in context while having the ability to research and communicate available solutions clearly.

Working at Games Workshop

At Games Workshop we are looking for people who will do their best to understand the needs of the company and to put those needs first when they are at work. Because of this we believe that what you are like, hence the attitude you show toward work and the way you choose to behave is as important as your skill or experience.

Other Essential Information

Benefits:

Games Workshop offers a competitive benefits package which includes: Medical, Dental, Vision, 401K, Paid Vacation, and employee stock options.

How to Apply

If you wish to apply, you must send us a letter telling us why you want this job. We select candidates for an interview based on the content of their letters. This is a great opportunity for you to let us know that you understand what we are looking for. Please include an up-to-date resume to support your application. Additionally, you may also submit a video to further support your application and let us get to know you. Closing date: Applications must be received by Tuesday, February 7th, 2023.

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Working at Games Workshop

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