About the Job
Are you an accomplished senior marketing operations professional who knows how to turn an ambitious strategy into clear plans, well-run campaigns and measurable results? Based at our head office in Lenton, with some international travel, this is a highly influential role at the heart of our Customer Engagement team. You will ensure our marketing activity reaches all our customers effectively across email, social media, targeted campaigns and our own platforms, while creating the processes, systems and cross-business support needed for everything to land successfully.
You will be responsible for the operational delivery part of the Customer Engagement plan from beginning to end, ensuring every initiative has clear accountability, timescales, decision-making arrangements and measures of success. Acting as a trusted representative of the Customer & Media Director, you will handle competing requests, make sound decisions within agreed authority and bring forward practical recommendations when senior input is needed. You will build strong relationships across sales, finance, product and other areas of the business, gaining support early and helping important decisions to be made smoothly.
This role requires extensive experience in senior marketing operations, together with strong commercial judgement and the credibility to operate confidently with Directors and all staff. You will know how to maintain reliable data and turn it into useful insights and provide a clear view of how Customer Engagement contributes to our revenue, identifying risks and opportunities through meaningful reporting, while also managing agency, supplier and partner relationships to ensure work is delivered to the required quality and timescale. This is an enabling rather than creative role: your focus will be on removing operational friction and creating the conditions in which excellent creative work can succeed.
At Games Workshop, how you behave matters just as much as the experience and expertise you bring. You will strive to understand what the business genuinely needs, look continuously for ways to improve and be willing to make clear decisions in a complex environment. You will have the honesty to recognise when something has fallen short, the humility to learn from it and the courage to take action. Above all, you will share our long-term commitment to making the Warhammer hobby and our business even better, helping more customers discover what makes it special and remain excited and engaged.
Working at Games Workshop
At Games Workshop we are looking for people who will do their best to understand the needs of the company and to put those needs first when they are at work. Because of this we believe that what you are like, hence the attitude you show to work and the way you choose to behave is even more important than your skills and experience.
The Warhammer World site is based just outside of Nottingham city centre and benefits from a nearby tram stop and free onsite car parking.
In return for your hard work, you will receive 33 days holiday per year (including public holidays), matching contributory pension scheme up to 7.5%, profit share bonus (subject to GW meeting profit targets) and option to join our Share Save scheme. Oh and let’s not forget, a staff discount of between 25% and 50% on our products!
Other Essential Information
Closing date: The closing date for applications is midnight, UK time, Sunday 27th September 2026.
How to Apply
To apply, please send us a letter or a video telling us why you want this job. This is a great opportunity for you to let us know that you understand what we are looking for.
Please include an up-to-date CV to support your application. When you’re ready, please click apply, below.
