About the Job
We have a fantastic opportunity for a Customer Service Advisor to join our dedicated Customer Service team in Memphis. Being a natural communicator, you will be focused on supporting Games Workshop’s customers and hobbyists, ensuring that they receive exceptional service every single time via email.
As a Customer Service Advisor, your primary responsibility will be to resolve all customer email inquiries efficiently and effectively. While email will be your main channel of communication, you will also provide occasional support via phone calls and live chat. This is a busy role where you will be answering customer questions such as ‘Where’s my order?’ and helping to replace damaged or mispacked orders.
We have no scripts to read, so you will be working on your own initiative, using integrity and compassion to ensure that you tailor your conversations to the individual customer, ensuring high levels of resolution and customer satisfaction.
To be successful in this role, you will have experience in resolving customer inquiries, be driven to achieve results, and have excellent organisation, prioritisation, and time management skills. You will enjoy solving problems and finding the best solutions, while being resilient and calm under pressure, ensuring you maintain composure and remain positive to reach the best possible outcome.
We know that keeping a smile on your face whilst answering the 60th email of the day is challenging; however, consistently delivering high levels of customer service at all times, no matter how demanding the workload, will be a challenge that you will relish!
If you are passionate about delivering excellent customer service and would like to bring your amazing communication skills to our friendly, hardworking team, we want to hear from you!
Working at Games Workshop
At Games Workshop, we are looking for people who will do their best to understand the needs of the company and to put those needs first when they are at work. Because of this, we believe that what you are like, hence the attitude you show to work and the way you choose to behave, is even more important than your skills or experience.
Other Essential Information
Contract: This is a 3-month fixed-term contract
Location: This role is a full-time office-based position from our Memphis, TN, facility.
Working hours: The working hours for the role are 9:00 AM to 6:00 PM, Monday through Friday.
How to Apply
If you wish to apply, please send us a letter or a video telling us why you want this job. This is a great opportunity for you to let us know that you understand what we are looking for.
Please include an up-to-date resume to support your application. When you’re ready, please click apply below.
