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About the Job

This is the job you’ve been looking for! The Warhammer Store and Cafe in Tokyo is looking for a General Manager. What makes this store different from other Warhammer stores? Much more than just a retail store, this store is a retail store, has event space, and an amazing cafe.

The Warhammer Store and Cafe will act as a hub for the Warhammer Hobby in Japan, showcasing unique displays of Citadel Miniatures, offering an extended range of products, and hosting exciting Warhammer events.

As the General Manager you will be responsible for managing a small dedicated team. This team will provide a one-of-a-kind customer service experience. You will be responsible for making decisions which drive sales in the store and cafe. We will provide you with tailored training, clear guidelines and an access to a wide variety of support.

We know the real challenge to growing sales is making sure every member of the team provides a consistently exceptional standard of service to every customer no matter what. In addition to this, since this will be the 1st store of its kind in Asia, it will be important to expect the unexpected and handle those situations calmly and professionally.

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Key Responsibilities
• Proven ability to drive amazing customer experiences — and results — through team development.
• Listen to customers to ensure a personalized experience.
• Experience with diplomatically managing multiple commitments to customers, staff, and operations.
• Ability to adapt to challenges while remaining calm in a constantly changing retail environment.
• Maintain an effective inventory.
• Maintain showcase displays.
• Ensuring that all store and café expenses are within budget and identifying ways to decrease operational costs.
• Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence.
• Maintaining an exciting social media presence.
• Some knowledge of the Warhammer hobby and related products is desired, but not required.
• Food service knowledge will be advantageous, but not required.
• Must be fluent in Japanese.

Working at Games Workshop

At Games Workshop we are looking for people who will do their best to understand the needs of the company and to put those needs first when they are at work. Because of this, we believe that what you are like, hence the attitude you show to work and the way you choose to behave is even more important than your skills or experience.

Other Essential Information

If you like the idea of running this one of a kind Warhammer store as you would run your own business, please apply below.

How to Apply

If you wish to apply you must send us a letter or a video telling us why you want this job. We select candidates for interview on the content of their letters or videos. This is a great opportunity for you to let us know that you understand what we are looking for.

Please include an up-to-date resume to support your application.

Feel free to contact a recruiter direct for more information on the job by email at nasrecruitment@gwplc.com

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