About the Job
Games Workshop has an exciting opportunity for an IT Support Technician to join our Global IT Service Desk Team that is responsible for ensuring the efficient and effective support of our IT systems and services.
Passionate about working across all areas of the business to provide IT support and resolutions this role will see you contributing to a culture of innovation, continuous improvement, and collaboration.
Based at our Head Office in Lenton, you will provide the initial support contact to multiple remote users and retail stores across Europe being responsible for logging, troubleshooting, and resolving incidents and requests for hardware and software applications. You will demonstrate a strong work ethos, taking pride in resolving issues promptly whilst remaining calm and professional, ensuring you manage customer expectations in a positive manner to deliver a proficient service.
Strong working knowledge in a customer-facing IT Support role with a technical, methodical, and intelligent approach to troubleshooting and problem solving will be key as you will be logging information in our ticketing system and triaging incidents face-to-face and on the phone. Ideally you will understand ITSM, helpdesk applications and proficiency in Windows Operating Systems and Server Technologies with a knowledge of active directory or other similar systems as well as DHCP, DNS, Active Directory, VPN, VOIP Telephony and Virtualisation.
We are looking for someone who thrives in environments that demand resilience, elevated levels of customer service and the ability to operate IT problem solving with a speed of response ensuring everything operates smoothly while overcoming any obstacles in their way.
If this sounds like something you would enjoy, apply today!
Working at Games Workshop
At Games Workshop we are looking for people who will do their best to understand the needs of the company and to put those needs first when they are at work. Because of this we believe that what you are like, hence the attitude you show to work and the way you choose to behave is even more important than your skills and experience.
The Warhammer World site is based just outside of Nottingham city centre and benefits from a nearby tram stop and free onsite car parking.
In return for your hard work, you will receive 33 days holiday per year (including public holidays), matching contributory pension scheme up to 7.5%, profit share bonus (subject to GW meeting profit targets) and option to join our Share Save scheme. Oh and let’s not forget, a staff discount of between 25% and 50% on our products!
Other Essential Information
Closing Date: Applications must be received by midnight, UK time, on Sunday 13th July 2025.
Location: This role is a hybrid role, where you can expect to be at our UK headquarters in Nottingham 2 days per week
How to Apply
To apply, please send us a letter or a video telling us why you want this job. This is a great opportunity for you to let us know that you understand what we are looking for.
Please include an up-to-date CV to support your application. When you’re ready, please click apply, below.
